Customer Service Representative | Foundever - Sykes
Oct 2021 - Present
- Acknowledging and resolving customer complaints.
- Responding to inbound customer calls and inquiries related to credit card disputes, providing timely and accurate assistance.
- Adhering to regulatory guidelines and bank policies while processing dispute claims and ensuring compliance with industry standards.
- Reviewing account histories, transaction records, and relevant documentation to gather evidence and support dispute resolutions.
- Assumed backup mentor and QA roles intermittently.
- Providing backup support for mentoring agents, ensuring consistent service quality.
- Conducting quality assurance (QA) checks on calls to maintain high standards of service.